1. ONLINE BOOKING

a. When two or more passengers are included in the same booking, or when the booking is made by a third party, the person who makes the booking (the Client) must be considered as an agent regarding other members of the group (Passengers) and as such accepts European Transfer conditions on their behalf. If the booking is made by telephone or fax, said booking is also subject to European Transfer conditions.

b. Upon booking, the client declares that he is an adult and guarantees that all information given is true, correct and complete, and that the credit/debit card utilised belongs to the client and is able to cover the cost of the service. European Transfer is not responsible for eventual errors in client's booking and will not reimburse the client in case of a missed transfer due to said client error. If client error causes European Transfer or its service provider to effect a transfer that differs from that as described in requested booking, and as a result brings about added costs to the service originally requested, the client must pay the difference (which will be communicated to the client by the European Transfer office) directly to the driver before the transfer will be effected.

c. Payment for service requested is to be made at the time of booking. The reservation made by the client is to be considered as a "booking request", which will be emailed to European Transfer along with a copy to the client, which will allow the service to be charged to the client's credit card for the amount of the transfer requested. If European Transfer is able to effect the requested service, the client will receive an email confirming the booking (Transport Voucher) and the cost of the service will be charged to the credit card given by the client at the moment the transfer was requested. The email sent by European Transfer is to be considered proof of receipt by client. If for any reason European Transfer is unable to provide the service requested, the client will receive an email from European Transfer cancelling the "Booking Request". In this case, the client's credit card will not be charged. The booking confirmation (Transport Voucher) is for all effects, the client's ticket. The voucher must be printed and presented to the European Transfer driver before the transfer is to be effected. The "booking request" has no validity as a travel document.

d. It is the client's responsibility to check all information printed on the Transport Voucher in order to confirm that the booking corresponds the the information given at the time of booking. Any errors must be communicated via email to This email address is being protected from spambots. You need JavaScript enabled to view it. before the transfer is to be effected.

e. The client is responsible for providing a valid cell phone number of at least one of the passengers, including its international prefix, for eventual communications, as departure time may vary due to bad weather or intense traffic conditions, or any other motive which might effect pickup time. If the client does not have a cell number, the client must provide the phone number of the resort where he will be staying. Any changes in pickup times will be sent by European Transfer by phone call or sms within the 24 hours preceding the transfer. It is therefore the passenger's responsibility to check for any eventual messages left by European Transfer on their cell phone. If no contact number is given on the booking, it is the client's or passenger's responsibility to contact European Transfer in order to check for any eventual variations in the booking. In the case of changes in pickup times or any other variation that result in the passenger's missing a transfer as a result of the client's not contacting European Transfer, the client and/or passenger will not be reimbursed.

f. All payments effected may be reimbursed only if cancelled by European Transfer.

g. Nothing can effect the consumer's statutory rights.

h. The present General Conditions are subject to Italian law. Any legal course of action between the Client and European Transfer will be dealt with in the courts in Aosta (Italy).

2. BAGGAGE

a. All passengers are allowed one suitcase and one carry-on. Passengers going to ski resorts may also bring one pair of skis or a snowboard, which must be declared at the moment of booking. Any other pieces of luggage must be described at the moment of booking under "Special Requests". European Transfer reserves the right to charge a supplement for excess baggage if said baggage results in the use of a larger vehicle than would normally be used for the number of passengers booked.

b. If clients are travelling with a golf bag or bicycle, for which there is a supplemental charge, these must be indicated in the correct space on the booking form. If they are not declared on the booking, European Transfer may refuse transport of objects that were not inserted in said form.

c. All baggage must have name tags indicating the owner's name and destination. All baggage is the sole responsibility of the client who will not be refounded for lost or damaged luggage. Luggage forgotten in the transfer vehicle will be taken to the address given by the Client at his own expense.

d. European Transfer will do everything in its power to satisfy any particular requests made by clients as indicated by them in the spaces provided on the booking form, but it is not, however, obliged to do so.

3. DELAYS

a. European Transfer is not responsible for verifying delays or cancellations in any flight, train, ship or other means of transport utilised by the Client. It is the Client's responsibility to immediately communicate any delays to the European Transfer offices.

b. If the Client has booked a private or shuttle transfer and their flight, train, ship or other means of transport is delayed or cancelled, the European Transfer driver will wait up to 60 minutes from the scheduled arrival time. After 60 minutes, and having received communication and acceptance by the Client, a supplement of 20 euros will be applied for every hour or fraction thereof if the Client has booked a car or minivan up to 8 passengers and 35 euros for every hour or fraction thereof if the Client has booked a vehicule from 9 to 50 passengers, to be paid directly to the driver before the transfer is effected. If the Client does not inform European Transfer of a delay that goes beyond the 60-minute limit, or refuses to pay above-mentioned supplement for ulterior delay, the driver will leave and the Client will have missed his transfer. No refund is given in this case.

c. If the Client has booked a door to door shuttle service with a fixed pickup time and there is a delay or cancellation of their flight, train, ship or other means of transport, the Client will receive transport on the next available door to door shuttle service available. If no other shuttle service of the same type is available, the Client may book a new private transfer, if available. If the Client does not accept this alternative, he will have missed his transfer and will have no right to a reimbursement.

d. European Transfer will do everything in its power to arrive at Client's destination on time, but specifies that in no case will it be responsible for any consequences suffered by the Client as a result of transfers unable to arrive on time due to of circumstances beyond the control of European Transfer not directly related to the driver and/or force majeure (heavy traffic, bad weather, unexpected road detours, accidents, police road blocks, situations in which the authorities control traffic for reasons of public safety, etc). It is possible for the Client to make a documented and well-motivated request for a refund in the amount of the transfer previously paid if the service requested was not carried out or completed, and was not a result of force majeure or the Client's own decision, having renounced the service in cases as described in Article 6/a.

4. TRASPORTATION

a. There is no smoking in vehicles utilised by European Transfer service suppliers.

b. All European Transfer service suppliers have the right to refuse transport to anyone under the influence of alcohol or drugs and/or whose behavior places the driver, vehicle or other passengers in danger.

c. Alcoholic beverages or drugs may not be brought into European Transfer vehicles with the intention of consuming them on board.

d. All vehicles utilised by European Transfer service suppliers are insured for civil liability towards third parties in accordance with existing laws in the country where service is effected.

e. All transfers effected by European Transfer, with the exception of shuttle bus service at fixed times, are door to door transfers. Nonetheless, there are destinations where it is not possible to arrive with said means of transport utilised by European Transfer, such as certain hotels in the centre of Venice or locations such as Zermatt, Saas Fee, Avoriaz (this is not a complete list). In these cases, it is the Client's responsibility to contact European Transfer offices in order to verify departure times and pickup locations so that they are confirmed by the Client. Cases in which the Client does not contact European Transfer offices and misses his transfer are not eligible for refunds.

5. CANCELLATIONS, MODIFICATIONS, REFUNDS

a. Booking cancellations may only be effected via email to This email address is being protected from spambots. You need JavaScript enabled to view it. and will be confirmed (via email) by European Transfer. If the Client does not receive an email confirming cancellation of service, it is the Client's responsibility to call the European Transfer offices. Booking cancellations must be made at least seven days prior to first transfer date. In this case no penalty will be applied and European Transfer will refund the cost of the booked transfer and supplements where applicable; credit card transaction fees or other method of payment charges are excluded from refund. If cancellation is effected within the seven days prior to first date of service, no refund is available to Client. European Transfer reserves the right to cancel any booking at any time if unable to guarantee transfer service in a correct manner; in this case, the Client will receive a refund for the cost of service as booked.

b. Modifications to be made on booked transfers and applicable supplements must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. at least 24 hours prior to transfer. If the Client does not receive an email confirming acknowledgement of modification, it is the Client's responsibility to call European Transfer offices. European Transfer reserves the right to refuse modifications.

c. Any complaints and relative requests for refunds must be sent to European Transfer at the following email address This email address is being protected from spambots. You need JavaScript enabled to view it. within 30 days of transfer date.

EuropeanTransfer
Via Chambéry, 51
11100 Aosta (AO) - ITALY

Tel. +39 348 097 19 06
Tel. +39 348 097 19 07

www.europeantransfer.com
This email address is being protected from spambots. You need JavaScript enabled to view it.